Have a question about our Park or our sessions, you might find the answers below.

Can I just turn up for a session?

We recommend pre booking your session online or through our customer service team prior to your arrival. Please book early to avoid disappointment as availability is limited.

What happens if I'm late for my session?

We will get you onto the Park as soon as possible, but if we are busy then you will only be able join what’s left of your booked session time.

To make sure you get the full hour of jumping in, aim to arrive at LEAST 20 minutes before your scheduled jump time.

How long does an Open Jump session last?

Open Jump sessions last for one hour and start on the hour and on every half hour. You can also choose a 2 hour session at the checkout.

The last session is one hour before closing.

How old do you have to be to jump?

You must be 3 years or over to jump in our Open Jump Sessions, however a paying adult will need to bounce with any 3 year old and must accompany them on the Park at all times, ages 4+ can jump unsupervised. Children aged 12 years and under must have a parent or guardian on site at all times. Toddlers of walking age and up to 5 years can attend our iTots sessions that run throughout the week during school term time.

Jumpers aged 13 years and over will be able to attend a Session without being supervised, but MUST have a completed disclaimer on their record.

Do I need to sign a disclaimer/waiver?

Yes, we are asking all customers to sign a disclaimer prior to your arrival at the Park. This can be done here.

Every Jumper has to have their own disclaimer before they’re allowed on the Park. If you’re under the age of 18, this must be completed by a parent or guardian. The disclaimer is saved on our system for 12 months.

Why do I need to wear grip socks?

All jumpers must wear grip socks whilst on the trampoline park. This is to ensure the grip keeps you safe on the trampolines.

You are welcome to bring your socks back or from other trampoline parks but the grips must cover the entire sole of your foot. If you’d like to to purchase a pair, they’re just £2.50.

What should I wear?

When coming to our trampoline park, we recommend that you wear something comfy like shorts, trackies and t-shirts – you need to be able to move around and jump without being restricted.

We’d recommend avoiding wearing skirts, dresses, or strapless tops as these may be difficult to keep in place while bouncing.

Bear in mind that no sharp objects such as belt buckles or clothing studs will be allowed on to trampolines and no jewellery is permitted whilst jumping.

You will also be required to wear grip socks while in the park to help you grip the trampolines and keep you safe.

Can anyone come and watch?

You can watch all the action from the Park from our mezzanine viewing gallery and cafe.

We also offer free WiFi!

Do you have a cafe?

Yes we do! We serve a wide range of drinks, snacks and hot and cold food all day from our cafe on the mezzanine. An ideal viewing gallery.

I have a medical condition, can I jump?

If you have any sort of medical condition that you think may affect your ability to jump safely on a trampoline, you must consult with a qualified medical practitioner before you come to i-Jump.

Can I jump if I'm pregnant?

No – sorry. We have a strict policy against anybody who is pregnant jumping at i-Jump. This is for the safety of both the jumper and the unborn child.

What if I need to cancel a booking?

Provided you contact us at least three days (72 hours) before the booking time you can either re-schedule the booking or receive a full refund. Bookings cancelled within 72 hours of the time cannot be refunded or rescheduled.

Do you have lockers?

Yes – all you need is a £1 coin which will be deposited at the end of their use.

Are there any weight or height limits?

The weight limit for our trampolines is 18.5 st. (120Kg). Jumpers using our airbag tower must be over the age of 5.

Is there supervision?

Yes, our crew will be there to make sure every jumper stays safe.

Can I purchase a multi-pass for i-Jump?

Yes, you can get all the thrills of an Open Jump session every day as part of our Membership Passes! They admit 1 named person in to jump for 1 session per day for 4 months, plus it’s just £5 per additional hour.

Can we jump for more than 1 hour?

Yes, you can add an additional hours jumping for just £5 either at Reception or simply select the two hour option when booking online.

FAQs